F.A.Qs

Which Products/Brands do you offer?

AMORES is my artisan studio/shop, as such it is the space I use to showcase the yarn bases, colorways, and knitwear patterns that I have designed. I also feature the work of talented designers and friends that I admire, with who I often work collaboratively to find just the right yarn and color story to help materialize their visions. The brands you'll see in shop include:

  • Crave Yarn (my first fiber venture), which consists of custom milled yarn bases that I have designed to fulfill my desires for luxurious strands, natural fibers, and rich color. The colors for all of the Crave Yarn lines have been meticulously created by me in my faithful dyepots and then curated to create a color story that yields lovingly to the very best traits of each fiber blend.
  • Brim Collections (a collaborative design and yarn company that I created with my dear friend Alyssa Latuchie) has a design forward mission that seeks to pair natural fibers and yarn bases with designs that highlight and adorn with simple modern sensibility. 
  • & finally, my in-house Amores yarn lines where I indulge my dyepot whims and create small batch, one-of-a-kind colorways. The magic of these dyelots is never repeated and never recorded...these are the conditions that enable me to delve into my color craft with full unimpeded heart and soul. It is a very tactile and personal process that connects me, the artisan, to the yarn and color at every step. Ultimately, Hand-dyed yarn is a matter of connection. Part of the beauty of this arrangement is that is doesn’t involve factory machines or big corporate infrastructures, it’s just me in an apron indulging in color play, with my favorite jazz or folk music playing through my headphones, day after lovely day.

Do your product photos accurately show your colorways?

I invest a great deal of time in achieving color accuracy for all of my product photos, and regularly calibrate my computer monitor to ensure proper editing and representation. However, I cannot control for variation on other monitors. So I can say that I do everything in my power to present my yarns and colorways accurately, but color is in the eye of the beholder (and their monitor's color calibration).  

Can I mix skeins from different batches?

On account of slight color variation between batches, I recommend buying all the yarn you need for your project right away. That way all of your skeins will be from the same dyelot.  

Knots?

All good threads come to an end and then there are knots. When hanks of yarn are skeined from a cone they will eventually run out of length and have to be joined to the next length of yarn. Because a single cone can hold up to 18 skeins worth of yarn, the knots are few and in between, but still they are inevitable. These are the itty bitty inconveniences we endure for the love of soft squishy goodness. 

 

My order is a gift for someone and I'd like to send along a personal message, how do I do that?

In the CART page (not checkout) there is a message box titled, "Special Instructions," this is where you can let me know that your purchase is a gift, and you can include a personal message here, as well. I take extra care in my packaging of gifts and will often include a small treat.   

What methods of payment do you accept?

We accept all major credit cards directly on our site, as well as, PayPal payments. PayPal customers will be redirected to PayPal and returned to our site to finalize the purchase.

What is your Return Policy?

Refunds are only available for orders that have not yet been shipped; prior to shipping, if you would like a refund, or to change the items in your order, we are happy to do so (except for patterns). For items that have been shipped or for purchases completed in store, we will accept returns for shop credit only. We will not exchange for credit any skeins of yarn that are not in the condition they were received, they must be undamaged and cannot be wound into balls. We do not offer refunds, credit or exchanges for patterns or needles.

Why should I sign up for a "Customer Account"?

I highly recommend that you sign-up for a customer account in order to participate in our Rewards program, where every purchase earns credit toward your future orders. And another perk is that a customer account will make checkout a bit  faster for you, and it will allow you to track you orders, keep track of your order history and to protect your cart from being timed out. Your account information is for AMORES alone; I will never share any of your information

How should I care for my natural fiber yarns?

Regardless of whether or not your yarn contains superwash fiber, I recommend that you hand wash your yarn and finished projects to keep them beautiful for a long long time. Soak in cool to tepid water with a very small amount of wool detergent.* Do not agitate excessively. Press water out gently. Remaining water can be removed by laying your item flat on a towel (or between towels if it's large), then folding item and towel over itself a few times and stepping on the wrapped bundle. Lay Flat to Dry (block if necessary).

Color Bleeding: Although I take every precaution to make sure all of my colors are well set, the reality of both hand-dyed and dye-house dyed natural fiber yarns is that they may still lose a little color in the wash, and there is no reason to be alarmed. This is particularly possible with deeply saturated colors, especially those with blue or green tones. Silk? if your yarn base includes a high percentage of silk (over 40%) I recommend you forego the wool wash as these products can tend to leach color from silk fibers. A soak in a cool plain water bath for 5-10 minutes will be more than sufficient to prepare your piece for blocking or to clean your knit articles. If you are knitting with a variety of colors that range from light to dark, keep your soaking times to a minimum (5 minutes max.) to avoid back staining on the light colors...again this is more likely to occur with yarn bases that are exceptionally high in silk. If you have any questions regarding this issue, don't hesitate to contact me.

* I’ve used, and like: Eucalan, Soak, or Dawn (blue/original) dish detergent. Do not use soap, which has a different ph profile than detergent.

What are your shipping rates and policies?

We ship with USPS. You will receive email notification once your order is shipped. 

In the U.S: 

For order under $50, the shipping rate is: $4.50

For orders $50 and over shipping is free!

Elsewhere in the Wonderfully Wide World: 

For order under $150, the shipping rate is: $15

For orders $150 and over shipping is free!